Delivery, Shipping and Returns

Delivery, Shipping & Returns

Fast, reliable and caring delivery service from Toiletry Express.

✅ Fast & Reliable Delivery

At Toiletry Express, we understand how important timely delivery is — whether you are restocking for your business, supporting a charity project, or preparing for travel. We partner with trusted UK and international couriers to ensure fast, reliable, and fully tracked shipping on every order.

Delivery Timeframes

  • United Kingdom: Next working day after dispatch.
  • Europe: 4–7 working days transit time.
  • Rest of the World: Approximately 14 working days transit time.
  • Dispatch Time: All orders are processed and dispatched within 3 working days of payment confirmation.

You will receive a tracking link as soon as your order ships.

Shipping Costs: Calculated automatically at checkout based on order weight and destination.


💙 Hassle-Free Returns

At Toiletry Express, we are committed to customer satisfaction and stand by the quality of our products.

In line with the Consumer Rights Act 2015, customers may return unwanted items within 14 days of purchase, provided the goods are unused, unopened, and in their original packaging.

  • Faulty or Damaged Items: Must be reported within 48 hours of delivery with photographs. We will replace or refund these items at no cost to you.
  • Other Returns: Customers may return items within 14 days but are responsible for the return postage and tracking.
  • Once returned goods are received and inspected, a refund will be issued minus the original delivery cost.
  • Refunds are usually processed within 3 working days after approval.

For hygiene reasons, we cannot accept returns of opened or used personal care products unless they are faulty.


❓ Need Help?

📧 Email: [email protected]
📞 Phone / WhatsApp: +44 7752 426923

Brought to you “On the Go” by ToiletryExpress.co.uk

Trusted by charities, councils and outreach teams across the UK.

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