Delivery, Shipping & Returns
Fast, reliable, and caring delivery backed by a simple returns promise.
Fast & reliable delivery
We partner with trusted UK and international couriers to ensure every order arrives safely, quickly, and fully tracked — whether it's for business, charity, or personal travel.
United Kingdom
After dispatch
Europe
Working days transit
Rest of World
Working days transit
Dispatch Time
After payment
You'll receive a tracking link by email as soon as your order leaves our warehouse.
Shipping costs are automatically calculated at checkout based on weight and destination.
Hassle-free returns
We stand by the quality of every product. If something isn't right, we'll make it right — simply and quickly.
Faulty or Damaged Items
Must be reported within 48 hours of delivery with photographs. We'll replace or refund the item at no cost to you.
- Fast replacement or full refund
- Free return postage covered by us
- Resolution prioritised within 48 hours
Change of Mind Returns
Return unwanted items within 14 days of purchase — provided they are unused, unopened, and in original packaging.
- Customer covers return postage and tracking
- Refund issued minus original delivery cost
- Processed within 3 working days of approval
For hygiene reasons, we cannot accept returns of opened or used personal care products unless they are faulty.
We're here for you.
Questions about your order, a return, or a shipping update? Reach out — we reply fast.
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