1. Introduction

This Privacy Policy explains how Toiletry Express Limited (“we”, “us”, or “our”) collects, uses, maintains, and discloses information from users (“Users”) of the Toiletry Express website (“Site”). It applies to all products and services offered by Toiletry Express Limited.

2. Personal Identification Information

We may collect personal identification information from Users in several ways, including when they visit our Site, register, place an order, fill out a form, or engage with other features and services. Users may be asked for their name, email address, mailing address, or phone number. We collect this information only when voluntarily submitted by Users, and it is used solely to provide and improve our services.

3. Non-Personal Identification Information

We may collect non-personal identification information such as browser type, operating system, device type, and Internet service provider used. This helps us analyse site usage and improve user experience.

4. Web Browser Cookies

Our Site may use cookies to enhance the User experience. Cookies are small text files placed on your device for record-keeping and tracking purposes. Users may choose to disable cookies in their browser settings; however, some parts of the Site may not function properly as a result.

5. How We Use Collected Information

Toiletry Express Limited may collect and use personal information for the following purposes:

• To improve customer service: Information helps us respond more efficiently to support requests.
• To personalise user experience: We use aggregated information to understand how users interact with our Site.
• To improve our Site and products: Feedback is used to enhance our offerings.
• To process payments: Data is used solely for order fulfilment and is not shared beyond what is required to complete the transaction.
• To send updates and newsletters: Users may receive order updates or opt-in communications. Each email includes an unsubscribe link.

6. Protection of Your Information

We adopt industry-standard data collection, storage, and security practices to protect against unauthorised access, alteration, disclosure, or destruction of personal data. All sensitive exchanges between the Site and Users occur over an SSL-secured connection and are encrypted and digitally signed.

7. Managing Your Data

You have full control over your personal data stored with Toiletry Express Limited. If you wish to delete your account, all related data will be permanently deleted within six months of your request. The same applies to any marketing data associated with you.

8. Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal information. Generic, non-identifiable demographic data may be shared with trusted partners and affiliates for analytics or marketing purposes. Third-party service providers may assist us in sending newsletters, surveys, or operating parts of our Site, but they only receive data necessary for these tasks and under strict confidentiality.

9. Third-Party Websites

Users may encounter links to partner, advertiser, or affiliate websites. We do not control their content or privacy practices and encourage Users to review each site’s own privacy policies before engaging with them.

10. Children’s Privacy

We comply fully with the Children’s Online Privacy Protection Act (COPPA) and never knowingly collect personal information from individuals under 13 years of age.

11. Changes to This Policy

We may update this policy periodically. The revised date will appear at the top of this page. Users are encouraged to review this policy regularly to stay informed about how we protect personal information.

12. Acceptance of Terms

By using our Site, you signify acceptance of this policy. Continued use of the Site following updates implies your agreement with the revised terms.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Website: Contact Form
• Address: Unit: 6130, 92 Oldfields Road, Sutton, SM1 2NU
• Telephone: (+44) 2035441072
• Email: [email protected]

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14. Cookies and Similar Technologies

We and our partners use cookies and related technologies such as tags and pixels to personalise and improve your experience on our websites and apps, and to provide relevant advertising.

How We Use Cookies

• Improve functionality: Remember your preferences and shopping basket contents between visits.
• Enhance performance: Analyse site usage and detect issues to optimise navigation.
• Deliver relevant advertising: Show ads tailored to your interests both on our Site and on other platforms.
• Measure marketing effectiveness: Track impressions, engagement, and conversions to refine communication strategies.

By continuing to browse our Site, you consent to the use of Cookies as described in this policy. You can manage cookie preferences through your browser settings at any time.