Returns Policy
Because your satisfaction and confidence matter to us — simple, fair, and stress-free.
At Toiletry Express, we're committed to delivering an exceptional customer experience and take great pride in the quality of every product we ship.
You may return unwanted goods within 14 days of purchase, subject to a 25% restocking fee, provided the items are unused, unopened, and in their original packaging.
Return an item in 4 simple steps
Our process is designed to be quick, transparent, and completely stress-free — from request to refund.
Contact Us
Email us within 14 days of receiving your order.
Pack It Up
Return items unused in their original packaging.
Ship It Back
Send with a tracked service for safe return.
Get Refunded
Refund issued within 3 working days of approval.
Two simple paths to a refund
Whether something's faulty or you've simply changed your mind, here's exactly what happens.
Faulty or Damaged Items
Report any faulty or damaged items within 48 hours of delivery with clear photographs, and we'll arrange a replacement or refund at no cost to you.
- Fast replacement or full refund
- Free return postage — we cover it
- Priority resolution, typically within 48 hours
Change of Mind Returns
Return unwanted goods within 14 days of purchase. A 25% restocking fee applies, and delivery charges are non-refundable. Once received and inspected, we will refund the item value minus the 25% restocking fee.
- Items must be unused, unopened, and in original packaging
- Customer covers return postage and tracking
- 25% restocking fee deducted from refund
- Original delivery charges are non-refundable
- Refund processed within 3 working days of approval
For safety reasons, opened or used personal-care products cannot be accepted for return unless found faulty.
Thank you for choosing Toiletry Express
Your satisfaction and trust mean everything to us.
Contact Support